Refund policy
At CASKIN, we want you to be satisfied with your purchase. We offer a 7-day return policy, accept returns for both defective and non-defective products, and also offer exchanges.
Returns
You may request a return within 7 days of receiving your order.
We accept returns for:
- Defective or damaged products.
- Incorrect products.
- Non-defective products.
- Products that have been slightly used, provided they are returned in reasonable condition.
To be eligible for a return, the product must not be excessively used, intentionally damaged, altered, or misused.
How to Initiate a Return
To request a return, contact us at malhotravaasu2@gmail.com within 7 days of receiving your order and provide:
- Your order number.
- The reason for the return.
- Photos or details of the product, where applicable.
Once your return request is approved, we will provide instructions for returning the product.
Free Returns
We provide free returns for eligible return requests.
CASKIN will arrange for the product to be collected from the customer’s location or provide appropriate return instructions. Customers will not be charged return shipping costs for approved returns.
Exchanges
We accept exchanges requested within 7 days of receiving the order.
To request an exchange, contact us at malhotravaasu2@gmail.com with your order number and details of the product you wish to exchange.
Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer a refund instead.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.
Please provide your order number, details of the issue, and clear photos where applicable. After reviewing your request, we will arrange a free return, replacement, exchange, or refund, as appropriate.
Non-Returnable Items
The following products are not eligible for return:
- Products that have been excessively used or intentionally damaged after delivery.
- Products that have been altered or misused by the customer.
- Personalized or custom-made products, unless they are damaged, defective, or incorrect.
- Items specifically marked as final sale or non-returnable.
Slightly used products may still be eligible for return under this policy.
Refund Processing
Once the returned product is received and the return is approved, your refund will be processed within 3 days.
Approved refunds will normally be issued to the original payment method used for the purchase. The time it takes for the funds to appear in your account after processing may depend on your bank or payment provider.
Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, you may request a return or exchange within the applicable 7-day return period.
For questions regarding returns, refunds, or exchanges, please contact us:
Business Name: CASKIN
Email: malhotravaasu2@gmail.com
Address: Sarabha Nagar f block pakhowal road Ludhiana Punjab 141013 India