Privacy policy
Last Updated: 20 July 2026
At CASKIN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect and use it, who we may share it with, how we protect and retain it, and the choices and rights that may be available to you when you use our website or services.
Our website and products are available to a general audience. This Privacy Policy applies to users of our website and customers who interact with our services.
- Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Order and transaction information
Account information, if applicable
Customer support requests
Communications you send to us
Any other information you voluntarily provide
Payment information may be processed securely by third-party payment service providers. CASKIN may not directly collect or store your complete payment card, banking, UPI, or other sensitive payment credentials when these are handled directly by the applicable payment provider.
We may also automatically collect certain technical and usage information when you visit or interact with our website, including:
IP address
Browser type
Device type and device information
Operating system
Pages viewed
Website activity and usage information
Referring website, advertisement, or traffic source
Cookie and similar technology data
2. Why We Collect and Use Your Information
We may collect and use your personal information for the following purposes:
To process and fulfil your orders.
To arrange shipping and delivery.
To process payments, returns, refunds, and cancellations.
To provide customer service and respond to enquiries.
To communicate with you regarding your orders, purchases, or account.
To provide order confirmations and shipping or tracking updates.
To operate, maintain, secure, and improve our website.
To improve our products, services, and customer experience.
To understand how visitors interact with our website.
To measure the effectiveness of our advertising and marketing activities.
To detect and prevent fraud, misuse, and security threats.
To maintain business, accounting, and transaction records.
To send marketing or promotional communications where you have provided consent or where otherwise permitted by applicable law.
To comply with applicable legal and regulatory obligations.
We use personal information only for legitimate and lawful purposes and as permitted by applicable law.
- How We Collect Your Information
We may collect information through:
Information entered during checkout.
Account registration forms, where available.
Contact and customer-support forms.
Emails and other communications sent to us.
Orders and transactions completed through our website.
Cookies and similar tracking technologies.
Website analytics tools.
Advertising and measurement technologies.
Server logs.
Payment processors.
Shipping and courier partners.
Other service providers involved in operating our website and providing our services.
Some information is provided directly by you, while certain technical and usage information may be collected automatically when you interact with our website.
- Payment Processing
Payments made through our website may be processed by third-party payment service providers.
When you make a payment, certain information necessary to complete the transaction may be provided directly to the relevant payment provider. These providers process payment information according to their own terms and privacy practices.
CASKIN may receive transaction-related information, such as payment confirmation, transaction status, order value, and payment method information, as necessary to process and manage your order.
We may not directly receive or store complete card numbers, banking credentials, UPI credentials, or other sensitive payment information where such information is processed directly by the payment provider.
- Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Operate our website and provide essential functionality.
Remember user preferences.
Understand how visitors use our website.
Analyse website traffic and performance.
Improve our products, website, and customer experience.
Measure the effectiveness of advertising campaigns.
Support advertising and remarketing activities where applicable.
Depending on the technologies used on our website, cookies may include:
Essential cookies required for website functionality.
Preference cookies used to remember your choices.
Analytics cookies used to understand website performance and visitor behaviour.
Advertising and marketing cookies used to measure advertising performance or provide relevant advertising, where applicable.
You may manage or disable cookies through your browser settings or any cookie controls provided on our website. Disabling certain cookies may affect the functionality or performance of parts of the website.
Where required by applicable law, appropriate consent may be requested before non-essential cookies or tracking technologies are used.
- Analytics and Advertising Services
CASKIN may use third-party analytics and advertising services to understand website activity, measure advertising performance, and improve our marketing.
These services may include platforms and technologies provided by Google, such as Google Analytics, Google Ads, Google Merchant Center, and related measurement or advertising technologies, where applicable.
These services may use cookies, device identifiers, IP addresses, website interaction information, and similar technologies to measure activities such as website visits, product views, checkout activity, purchases, and advertising performance.
Information collected through these technologies may be processed by the relevant third-party service provider according to its own privacy policies and applicable legal requirements.
We may also use other advertising, analytics, or marketing platforms in the future where appropriate.
- How We Share Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
Payment processors.
Shipping and courier partners.
Website hosting providers.
E-commerce and technology service providers.
Analytics providers.
Advertising and marketing platforms, including Google where applicable.
Customer-support providers.
Professional advisers, such as accountants or legal advisers.
For example, your name, delivery address, and contact information may be shared with shipping or courier partners when necessary to deliver your order.
We may also disclose information when required by applicable law, regulation, court order, or a valid request from a government or regulatory authority.
Personal information may also be transferred in connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business, subject to applicable legal requirements.
We do not sell your personal information for money.
- Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Access to personal information may be limited to authorised persons and service providers who require the information to perform legitimate business functions.
However, no method of internet transmission or electronic data storage is completely secure. Therefore, absolute security cannot be guaranteed.
- Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, accounting, tax, security, and regulatory requirements.
The length of time we retain information may depend on:
The type of information collected.
The purpose for which it was collected.
Order and transaction requirements.
Customer-support requirements.
Fraud prevention and security needs.
Legal, tax, and accounting obligations.
The need to resolve disputes or enforce agreements.
When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
- Your Rights and Choices
Subject to applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to information about your personal data.
Request correction of inaccurate or incomplete personal information.
Request deletion or erasure of personal information where applicable.
Withdraw consent where processing is based on your consent.
Opt out of marketing and promotional communications.
Raise a complaint or grievance regarding the handling of your personal information.
To submit a privacy-related request, contact us at malhotravaasu2@gmail.com.
We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or for legitimate purposes such as completing transactions, preventing fraud, maintaining required records, or resolving disputes.
- Marketing Communications and Opt-Out
Where permitted by applicable law, we may send you promotional emails, messages, or other marketing communications.
You may opt out of receiving promotional communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us at malhotravaasu2@gmail.com.
Even if you opt out of promotional communications, we may continue to send necessary service-related communications, including order confirmations, payment information, shipping updates, and customer-service messages.
- Third-Party Services and Links
Our website may use or contain links to third-party websites, platforms, payment services, or other external services.
These third parties may have their own privacy policies and data-processing practices. CASKIN is not responsible for the independent privacy practices of third-party websites or services.
We recommend reviewing the applicable privacy policies before providing personal information directly to a third party.
- Children’s Privacy
Our website is available to a general audience. The collection and processing of personal information relating to children will be handled in accordance with applicable law.
Where consent from a parent or lawful guardian is legally required for processing a child’s personal information, appropriate consent may be required before such information is processed.
If you believe that a child has provided personal information in a manner that does not comply with applicable legal requirements, please contact us so we can review the matter and take appropriate action.
- Legal Compliance
CASKIN aims to handle personal information in accordance with applicable privacy and data-protection laws in India, including requirements applicable under the Digital Personal Data Protection Act, 2023, as and when applicable, along with other applicable laws and regulations.
We may update our privacy practices and this Privacy Policy to reflect changes in legal requirements, regulatory guidance, technology, or our business operations.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the Last Updated date at the top of this Privacy Policy will be revised accordingly.
We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
- Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: CASKIN
Email: malhotravaasu2@gmail.com
Address: Sarabha Nagar, F Block, Pakhowal Road, Ludhiana, Punjab 141013, India