Shipping Policy

1. Delivery Areas

CASKIN currently delivers across India (Pan India). Delivery availability and timelines may vary depending on your location and the services available through our courier partners.

Some remote or restricted locations may have limited delivery availability or may require additional transit time.

2. Order Processing

Orders are typically processed within 24 hours after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day. During promotional sales, holidays, or periods of high demand, processing times may occasionally extend slightly.

Once your order has been processed and dispatched, live tracking information will be shared with you.

3. Shipping Charges

We offer Free Shipping across India on orders placed directly through our website.

The complete order price is clearly displayed before you finalize your purchase. There are no hidden or additional shipping fees for standard eligible orders unless explicitly stated prior to checkout.

4. Estimated Delivery Time

Orders are processed within 24 hours of payment. Once shipped, the estimated transit time is 3–4 business days.

We provide deliveries on Sundays and public holidays, subject to local courier service availability in your area.

Actual delivery times may vary depending on destination accessibility, courier operations, or unforeseen circumstances beyond our control (such as severe weather disruptions or regional holidays).

5. Order Tracking

As soon as your package ships, tracking information will be transmitted via email, SMS, or WhatsApp notification.

Please allow up to 12 hours after receiving your tracking link for courier systems to update the initial scan status.

6. Incorrect Shipping Information

Customers are responsible for entering accurate and full delivery address details at checkout.

If you notice an error in your delivery address, please email us immediately at malhotravaasu2@gmail.com. We cannot guarantee address modifications once an order has entered fulfillment or dispatch.

Any re-routing or re-delivery costs incurred due to incorrect details provided by the buyer will be the customer's responsibility.

7. Delayed, Lost, or Damaged Packages

Delayed or Lost: If your shipment is significantly delayed or missing in transit, please contact us with your order number. We will initiate an inquiry with our shipping partners to locate or replace your package.

Damaged Packages: If your parcel arrives damaged, please report it to us within 2 business days of delivery. Include your order number along with clear photo evidence of the outer box and product condition so we can issue a swift replacement or resolution.